If you need to generate a fresh token or key for your payment page, follow these steps:1. Navigate to your Payment Pages and access the Payment Page List to see your available payment pages. 2. Choose the specific payment page for which you want to create a New Token or New Key by clicking on the page.3. To generate a new token, find the "Gen...Read More
The name of the merchant as it appears in a transaction record serves as the primary identifier that the merchant uses to communicate its identity to customers. In cases where the full merchant name is not typically shown to customers, the shorter, advertised version should be utilized for Visa receipts and processing. If a merchant's name exc...Read More
When you encounter the transaction message "PICK UP CARD," it's essential to recognize that this is a decline notification sent by the customer's bank. This message signifies that the customer's bank is rejecting the transaction for specific reasons.Common Causes for "PICK UP CARD" ErrorThe "PICK UP CARD" error message typically arises due to ...Read More
You can update your account information by logging into your RapidCents account, navigating to the "Account" section, and selecting the account settings to edit your account details.
To manage your linked bank accounts, log in to your RapidCents account and go to the "Account" section. Look for the option to manage your bank accounts, where you can add, remove, or modify the linked bank accounts associated with your RapidCents account.
You can access your RapidCents account settings by logging into your RapidCents account and navigating to the "Account" section in the main menu.
Funds from processed transactions are typically deposited into your account within 1-2 business days, depending on your bank's processing time.
Account statements in RapidCents are typically generated on a monthly basis, usually at the end of each month.
You can access our dashboard as soon as you sign up with us. But in order to view/receive payments, you need to wait till the verification is complete which should take anywhere between 1 to 3 business day from receiving all the required documents. Please check your email for a detailed communication from our team with respect to the verificat...Read More
You can either submit a ticket through our help section or connect with our customer support team if you have any account-related issues or questions.