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How to verify my business address?

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Posted on 2023-04-19

At RapidCents, we are committed to meeting our "Know Your Customer" (KYC) obligations. To verify your business address automatically, please make sure to fill out and format all fields correctly in your RapidCents Dashboard. If we are unable to verify the address independently, we may request additional documentation to complete the verificati...

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Posted on 2023-04-19

Ensure your email address is correctly entered in your Profile settings. Check your junk/spam folders and mark any RapidCents emails as 'not spam' to ensure future messages are delivered correctly. Check your mail filters for any redirects and consider third-party filtering services, such as those used by companies, which may be blocking the m...

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How to setup email notifications?

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Posted on 2023-04-19

Stay informed about the activity in your RapidCents account with email notifications. You can choose to receive notifications when payments are successfully made, disputed by cardholders, marked as elevated risk, or when application fees are collected from connected accounts. Additionally, you can opt to receive notifications when a teammate m...

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Posted on 2023-04-19

If you need to alter your RapidCents password, you can easily do so in the Profile section of the dashboard. Simply click 'Change Password' to begin the process.

Posted on 2023-04-19

When you receive an email about an unrecognized login session, it is important to review your RapidCents sessions and take appropriate action. You can view information on past logins and sign out of any that seem suspicious. To add an extra layer of security, we recommend enabling two-step authentication. This will require a unique code, sent ...

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Posted on 2023-04-19

Log in to your RapidCents account and access your Profile from the upper right corner menu icon. Enter the new email address in the designated field and click Save. Check the new email address for a confirmation email and click the link to confirm the change. Going forward, use the new email address to log in. For more information on transferr...

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Posted on 2023-04-19

Transferring ownership of a RapidCents account is a straightforward process. Whether you're looking to shift the responsibility of ownership or someone is departing your organization, you can easily transfer ownership of your RapidCents account. Follow these simple steps to ensure a smooth transition. - Transferring account ownership to an ex...

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Posted on 2023-04-19

If you have lost access to your RapidCents account due to the absence of your two-step authentication device (e.g. mobile phone) or backup code, there are a few ways to regain access. For account owners, contact us and provide detailed information about your account to confirm your identity.Once we confirm your identity, you'll be able to sign...

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How to keep your account safe?

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Posted on 2023-04-19

To ensure your RapidCents account is secure, we recommend following these steps: 1. Keep your private information and API keys confidential on your own servers. Remember, RapidCents employees will never ask for your keys. 2. Use a unique password for your RapidCents account. Reusing passwords across multiple sites can be dangerous if one of ...

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How to close my account?

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Posted on 2023-04-19

To close your RapidCents account, go to Settings > Account details in the Dashboard. Scroll to the bottom of the Account details page and click the Close account button.

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