What is the process for RapidCents to issue a refund on behalf of a merchant for a customer?

Posted on 2023-04-21 Updated on 2023-05-25

Unfortunately, RapidCents is unable to issue refunds on behalf of businesses using our platform to process payments. To initiate an exchange or refund, we recommend that customers contact the business directly. If you need assistance in locating the business that charged you, you can get in touch with us. If you are unable to reach the business or they are unresponsive, your bank may be able to provide additional options, such as opening a dispute.

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