Depending on your pricing plan, you may incur fees for refunds. Unfortunately, RapidCents processing fees from the original transaction cannot be refunded. Payment processing costs are largely driven by fees imposed by banks and payment networks (such as Visa and Mastercard). These networks set rules about which fees apply for refunded payment...

Once a refund has been issued, it is not possible to reverse the transaction. A more suitable solution is to issue a new charge to the customer for the same amount as the refunded amount in order to recoup the funds.

Unfortunately, RapidCents is unable to issue refunds on behalf of businesses using our platform to process payments. To initiate an exchange or refund, we recommend that customers contact the business directly. If you need assistance in locating the business that charged you, you can get in touch with us. If you are unable to reach the busines...