Once your customer's payment has been processed, the dashboard will be updated to reflect the confirmed payment status and the funds will have been settled. This process may take varying amounts of time, depending on the payment method chosen by your customer. It can happen within the same business day or a maximum of three business days depen...

Discover the type of card your customer is using quickly and easily.You can find the card brand and card type in your transaction history tab.  If RapidCents is unable to determine the brand, it will be listed as Unknown. You can also access this information through the API, with the funding parameter of the card object exposing whether the ca...

If you have added a new payment method to your Dashboard, it may show as "inactive" due to availability. Payment Methods in Beta can be requested through your Dashboard, and we will contact you as soon as we are able to support the method for your account. Activation of other payment methods may take a few hours. If the method has been in Pend...

RapidCents automated payment recovery system ensures that funds are not lost when payments are unsuccessful. Our saved cards feature works with card networks to update card details whenever a customer receives a new card, and is widely supported across major card brands. We also offer failed payment emails, allowing you to customize the colors...

For product launches and events, RapidCents offers a secure way to accept pre-order payments. Utilize our API to collect card details up front and charge customers once you are ready to ship. Alternatively, you can design your own payment flow. When dealing with pre-orders, it is important to take into account potential surges or drops in dem...

Troubleshooting "Your card does not support this type of purchase" error? If your customer is using a virtual debit card, they may need to enter a PIN to complete the purchase. Additionally, if the card was issued in a country other than where your business is located, cross-border restrictions may be in place. Your customer should contact the...

As a customer paying for a business that uses RapidCents payment gateway,The first thing you should do is to contact the business and confirm if they received your payment.The second thing you should do is contact your bank to see if the amount has been deducted from your account.If you are still unable to find out what happened to your money....

This section is for the customers who purchased anything from a business.If you've noticed "RapidCents" on your bank statement and you're unsure which business charged you, you can get in touch with us to identify the company. RapidCents is a payments processor that works with businesses to help them accept payments through their websites and ...