When QuickBooks Online does not sync, use the connection state and the log. Do not create a second card charge to force a sync.
Who can use this. You need access to the QuickBooks page. Some repair actions need connect or sync permissions.
Before you start. Collect the RapidCents transaction id, the amount, the response code, and the time. Do not send card numbers.
Steps
- Open QuickBooks Online and read the connection message.
- If it says Connection needs attention, or you revoked access in Intuit, choose Reconnect and finish authorization.
- If the payment is not AA, stop. Declines are not synced.
- Open Logs and Sync Health for the error text.
- Open Wallet Reconciliation if the problem is a close. Status Mismatch means the figures do not match. Status OK means that check matched.
- Fix the posting profile if the error says an account or item is missing, then run the manual sync the screen offers.
- If Desktop is connected, Online sync is skipped. Disconnect the one you do not use.
| What you see | Meaning | What happens next |
|---|---|---|
| Not connected yet | Authorization never finished. | Choose Connect. |
| Temporarily disabled | The module kill switch is on. | Wait. Local retries will not succeed while it is disabled. |
| Needs reauthorization | The token is no longer accepted. | Reconnect. |
| Mismatch | The reconciliation check failed. | Use the log. Do not post a duplicate sale in RapidCents. |
After you save or submit. Reconnect keeps the business on the company you authorize this time. Historical QuickBooks rows already posted stay in QuickBooks. Future AA payments sync only after the connection works.
Example. Example only: Example Cafe's fictional connection shows Connection needs attention after someone revoked access. Cafe chooses Reconnect, selects Example Cafe Books again, and then runs the manual sync. The earlier ND payment is still not synced, because it was declined. The earlier AA payment appears in Logs after the sync succeeds.
Troubleshooting
- The log says the service is unavailable. Wait and use the manual sync later. Do not change the card payment.
- You connected the wrong company. Reconnect and choose the correct company. Confirm Company and Realm ID before the next sale.
- You want a chargeback synced. This dashboard does not document a chargeback object in QuickBooks sync.
Related
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