If a transaction fails, follow these steps:

1. Check Payment Details: Verify that the customer’s payment information was entered correctly, including card number and expiration date.
2. Verify Funds: Ask the customer to ensure they have sufficient funds in their account to cover the transaction.
3. Retry the Transaction: Attempt to process the payment again, correcting any errors if necessary.
4. Review Decline Reasons: If the transaction is still declined, you may receive a decline code or message that indicates the reason. Common reasons include insufficient funds, expired cards, or incorrect card details.
5. Contact Support: If issues persist or if you need further assistance, contact RapidCents customer Support for guidance.