If you have added a new payment method to your Dashboard, it may show as "inactive" due to availability. Payment Methods in Beta can be requested through your Dashboard, and we will contact you as soon as we are able to support the method for your account. Activation of other payment methods may take a few hours. If the method has been in Pend...

RapidCents automated payment recovery system ensures that funds are not lost when payments are unsuccessful. Our saved cards feature works with card networks to update card details whenever a customer receives a new card, and is widely supported across major card brands. We also offer failed payment emails, allowing you to customize the colors...

For product launches and events, RapidCents offers a secure way to accept pre-order payments. Utilize our API to collect card details up front and charge customers once you are ready to ship. Alternatively, you can design your own payment flow. When dealing with pre-orders, it is important to take into account potential surges or drops in dem...

Troubleshooting "Your card does not support this type of purchase" error? If your customer is using a virtual debit card, they may need to enter a PIN to complete the purchase. Additionally, if the card was issued in a country other than where your business is located, cross-border restrictions may be in place. Your customer should contact the...

As a customer paying for a business that uses RapidCents payment gateway,The first thing you should do is to contact the business and confirm if they received your payment.The second thing you should do is contact your bank to see if the amount has been deducted from your account.If you are still unable to find out what happened to your money....

This section is for the customers who purchased anything from a business.If you've noticed "RapidCents" on your bank statement and you're unsure which business charged you, you can get in touch with us to identify the company. RapidCents is a payments processor that works with businesses to help them accept payments through their websites and ...

RapidCents provides you with the capability to issue refunds to your customers. Whether it's a full or partial refund, you can easily process it from your RapidCents Dashboard.Login to your dashboard. Go to Virtual Terminal > Select the action > Refund. Once you select refund, fill all the customer information for who the refund is being issue...

We currently help merchants based in the U.S. and Canada, but RapidCents can accept payments from any part of the world.Note: The merchants should have their payout accounts associated with either a U.S based bank or Canadian based bank.Please get in touch with us if you have further questions.

RapidCents offers competitive processing fees for successful charges. For more information on pricing, please see our website.

RapidCents provides financial services, and as such, is bound by certain restrictions. To ensure clarity, RapidCents has outlined these in our Services Agreement, which has been designed to be as straightforward and easy to understand as possible.If you still have question, please contact us.