If you've recently migrated your customer data to a new RapidCents account, you'll need to make sure the settings are properly configured for the new account to function like the previous one. Start by adding your team members to the new account and assigning the appropriate user roles. Then, update your server(s) to use the new RapidCents acc...

When you access your RapidCents account from a new device, we create a session to enable future logins from that device. To review the details of these sessions, navigate to the Profile section of your dashboard. The Login sessions section at the bottom of the page displays the locations, IP addresses, and times of recent logins. To sign out o...

You can easily adjust the time zone of your dashboard from your profile settings. Please note that this will only influence the timestamps displayed in your dashboard; your reporting exports, API results, and subscription and transfer timings will remain in Coordinated Universal Time (UTC).

As an administrator, you have the ability to view and edit a custom account's bank account information. To do so, simply go to the account's dashboard and select the "Profile" section. Navigate to the Banking details section.You can view or edit your banking details here.

Log into your RapidCents Dashboard and visit the business page under profile settings. To update existing owner information, click “…” > Edit. To add a new owner, click Add business owners and provide the required details.

If you require reverification of your tax ID information, you can easily do so in the Tax Details section of your Dashboard, located in the Profile Section.

Fees for indirect local taxes are rounded to the nearest cent per transaction, resulting in a sum of those rounded fees that may not precisely reflect the quoted percentage of total volume. 

Update your Value Added Tax (VAT) number in your dashboard quickly and easily. Simply navigate to the Tax Details section in the Profile Settings to make the change.

In order to remain compliant in certain jurisdictions, merchants must display their tax ID (e.g., VAT, GST, ABN) on their invoices. In some cases, such as international transactions, multiple tax IDs may be required. You can configure your account tax IDs to appear on Invoice PDFs, and set one as the default. Up to 10 tax IDs can be specified ...

It is important to ensure compliance with local sales and other indirect tax regulations. To ensure that your business is up to date with all the necessary requirements, we suggest consulting with a qualified accountant to understand your setup and any applicable taxes that should be included in your charges.