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Can I access the Virtual Terminal on mobile devices?
1 Out of 1 Found HelpfulYes, the RapidCents Virtual Terminal is accessible via web browsers on mobile devices. This allows businesses to process payments on the go, making it convenient for mobile sales representatives or service providers operating outside of a traditional office environment.
What is the fees associated with using the Virtual Terminal?
0 Out of 1 Found HelpfulRapidCents charges transaction fees for payments processed through the Virtual Terminal. The typical fee structure is 0.9% + $0.25 per transaction. This fee is deducted from the total transaction amount. It's important to review the latest fee structure in your RapidCents account or on the RapidCents website to understand the costs associated ...
Read MoreWhat if I need to issue a refund?
1 Out of 1 Found HelpfulTo issue a refund for a transaction processed through the Virtual Terminal:Access Transaction History: Navigate to the "Transaction History" section in your RapidCents dashboard.Locate the Transaction: Find the specific transaction that you want to refund.Select the Refund Option: Click on the transaction to view its details, then select the “...
Read MoreCan I save customer information for future transactions?
1 Out of 1 Found HelpfulYes, the Virtual Terminal allows you to securely save customer payment information for future use, provided you have the customer's consent. This feature is beneficial for businesses with repeat customers, as it speeds up the checkout process and enhances customer satisfaction. Ensure that the saved information is stored securely in compliance...
Read MoreCan I track transactions made through the Virtual Terminal?
1 Out of 1 Found HelpfulYes, users can track all transactions processed through the Virtual Terminal via the RapidCents dashboard. Here’s how:Access the Dashboard: Log into your RapidCents account.View Transaction History: You will see a list of all transactions, including details such as transaction amounts, dates, source, customer names, and link to more details.Ge...
Read MoreWhat should I do if a transaction fails?
1 Out of 1 Found HelpfulIf a transaction fails, follow these steps:Check Payment Details: Verify that the customer’s payment information was entered correctly, including card number and expiration date.Verify Funds: Ask the customer to ensure they have sufficient funds in their account to cover the transaction.Retry the Transaction: Attempt to process the payment aga...
Read MoreHow secure is the Virtual Terminal?
1 Out of 1 Found HelpfulThe Virtual Terminal is designed with security in mind. RapidCents uses advanced encryption technologies to protect sensitive customer data during transactions. The platform is compliant with PCI DSS (Payment Card Industry Data Security Standard) regulations, ensuring that all transactions are secure and customer data is safeguarded against un...
Read MoreCan I use the Virtual Terminal for recurring payments?
1 Out of 1 Found HelpfulYes, the Virtual Terminal supports recurring payments. To set up recurring billing:Navigate to the "Recurring Payments" section of your RapidCents dashboard.Input the customer’s details, payment amount, start date and frequency of billing (weekly, monthly, etc.).Select Manual Card Entry and fill card details.4. Select Start Recurring payment, ...
Read MoreWhat types of payments can I accept through the Virtual Terminal?
1 Out of 1 Found HelpfulThe RapidCents Virtual Terminal allows businesses to accept payments via:Major Credit Cards: Including Visa, Mastercard, American Express, and Discover.Debit Cards: Standard debit transactions..
How do I process a payment using the Virtual Terminal?
1 Out of 1 Found HelpfulSelect the Virtual Terminal: Click on the Virtual Terminal link in your dashboard.Enter Customer Information: Fill in the required fields, including the customer’s name, billing address, and email address.Select Type of Transaction: Choose Sale or Pre-auth.Input Payment Details: Enter the customer's payment information like the card number, ex...
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